Privacy policy

Jeye is a food delivery service operating in Lebanon, currently serving the Bekaa region. Jeye connects customers with local restaurants and with the drivers who deliver their orders. In this policy, "Jeye", "we", "us" and "our" refer to the operator of the Services.

This policy applies to customers who use the Jeye app and to visitors of jeye.app. Drivers and restaurant partners may receive additional information about how we handle their data as part of their relationship with us.

We collect the information you provide when you use the Services:

• Account details: your mobile phone number, which you use to sign in, and your name. You may also add an email address, a date of birth and your home area.
• Delivery addresses: the address details you enter, such as city, street, building, floor and delivery notes, together with the location you confirm on the map.
• Orders: the restaurants and items you order, item instructions, the payment method, the currency you pay in, coupons used and your order history.
• Reviews and feedback: ratings and comments you leave on items, drivers or the app, and feedback you send us. You can choose to post a review anonymously.
• Optional profile questions: your answers to optional questions in the app, such as your interests, which can earn you coins.
• Communications: messages you send through in-app support, to our WhatsApp numbers, through the contact form on our website or by email.
• Referrals: the referral code you use or share.

When you use the app or the website, we automatically collect:

• Device and app information: device model, operating system and version, app version, language, time zone, a device identifier created by the app and the push notification token for your device.
• Log and security information: IP address, browser or app details, sign-in events and the date and time of requests, which we use to secure accounts and investigate problems.
• Usage information: screens and pages viewed, taps and clicks, items viewed or added to the cart and checkouts started, which we use to understand how the Services are used and to improve them.
• Crash and error reports: technical details about errors, linked to an internal account identifier rather than your phone number.

In the app we use Google Firebase Analytics and Crashlytics, Sentry for error monitoring, and Microsoft Clarity, which records how you interact with app screens and can reconstruct a session to help us find and fix usability problems. Session recordings may include what is shown on the screen while you use the app.

With your permission, the app uses your device location only while the app is open, to suggest your delivery address, show restaurants that deliver to you and confirm that an address is inside our delivery area. The app does not access your location in the background.

When you are away from your saved addresses, we may save your current location as a temporary address to make checkout faster. We also use the map location of your delivery address to calculate delivery fees and routes and to guide the driver.

During a delivery, the app shows you the driver's location. You can turn off location access at any time in your device settings and enter your address manually.

We use personal information to:

• create and secure your account, including sending sign-in codes;
• receive, process and deliver your orders, calculate prices and delivery fees and confirm delivery;
• let you track your order and communicate with you, the restaurant and the driver;
• provide customer support and handle cancellations, refunds and complaints;
• run coins, coupons and the referral program;
• send service notifications and, when you allow notifications, offers and updates;
• understand how the Services are used, fix problems and improve the app, the website and our coverage;
• prevent fraud and misuse, such as fake orders, refused cash deliveries or abuse of promotions, and protect our customers, drivers and partners;
• meet legal, accounting and tax obligations and respond to lawful requests.

We do not sell your personal information.

We share personal information only as needed to provide the Services:

• Restaurants: the items, instructions and notes needed to prepare your order. We share your name and address with a restaurant only when the order requires it.
• Drivers: your name, phone number, delivery address, map location and delivery notes, so they can deliver your order and contact you about it. During a delivery you can see your driver's name, photo, rating, location and phone number.
• Referrals: if a friend joins using your referral code, you can see their name and referral status in the app.
• Service providers: companies that process information on our behalf to run the Services, including our hosting providers, Meta (WhatsApp sign-in codes and messaging), Google (Firebase notifications, analytics and crash reporting, Google Maps and route calculation, and Google Analytics on our website), Apple (notifications and Live Activities), Microsoft (Clarity), Sentry (error monitoring) and UploadThing (file storage). They may use the information only to provide their services to us.
• Legal and safety reasons: when required by law or by a competent authority, or when needed to protect the rights, safety and property of Jeye, our users, drivers or others.
• Business changes: as part of a merger, acquisition or transfer of all or part of our business, subject to this policy.

Reviews you post are visible to other users with your name, unless you post them anonymously.

The jeye.app website uses two analytics tools. Microsoft Clarity records page views, clicks, scrolling and general device and location information, and can reconstruct a visit as a replay. Text you type into form fields on the website is masked before it leaves your browser. Google Analytics records the pages you visit, how you arrived and general device and location information, and uses cookies and similar identifiers to recognize a returning browser. We do not send your name, phone number or address to either tool.

When you open a Jeye download link, such as jeye.app/get, we record the campaign the link belongs to, your device type, the app or site you came from and whether the link was opened inside another app, so we can measure which channels bring new customers. We do not store your IP address with these records. We may share the campaign details with Google Analytics, Apple and Google so they can report which channels led to app installs.

You can limit website analytics through your browser's privacy settings, a tracking blocker or Google's opt-out add-on for Google Analytics.

We send notifications about your orders and your account, such as order confirmations, delivery updates and support replies. We may also send offers and news about Jeye. You can turn off notifications at any time in your device settings.

Sign-in codes are sent by WhatsApp to the phone number you provide. We do not currently send marketing messages by text message or email.

We keep personal information while your account is active and for as long as needed for the purposes in this policy. Some information is kept for set periods:

• sign-in codes expire after 15 minutes;
• notifications are deleted after 90 days;
• security and activity logs, including IP addresses, are kept for up to one year;
• server error logs are kept for up to 30 days.

You can delete your account at any time from Settings in the app. When you do, your account is closed, your phone number is removed from it and you are signed out on all devices. We keep records of orders and related transactions because they are needed for accounting, tax, dispute resolution and fraud prevention, and we may keep other information where the law requires or allows it. If you would like us to delete or anonymize other information linked to your closed account, such as your name, addresses or reviews, email us and we will do so unless we are required to keep it.

We use technical and organizational measures to protect personal information, including encryption of data in transit, role-based access that limits staff to the information their work requires, multi-factor authentication for staff accounts, activity logging and limits on sign-in attempts.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your phone and your WhatsApp account secure, and tell us immediately if you suspect that someone has used your Jeye account without your permission.

Subject to applicable law, including Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data, you can:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete, and update your name, email, date of birth and addresses directly in the app;
• ask us to delete your information or close your account;
• object to certain uses, such as promotional notifications.

You can also control location access and notifications in your device settings. To make a request, email contact@jeye.app from the email address on your account or include the phone number registered to it. We may need to verify your identity before we act on a request.

The Services are intended for adults. Anyone under 18 may use Jeye only with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Jeye operates in Lebanon. Some of our service providers process information on servers located in other countries. When information is transferred outside Lebanon, we take steps to keep it protected in line with this policy.

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make material changes, we will notify you in the app or on our website before they take effect. If you continue to use the Services after an update takes effect, the updated policy applies.

For questions about this policy or to exercise your rights, email contact@jeye.app or contact us through support in the app.