Terms of service

These Terms form an agreement between you and Jeye. If you do not agree to them, do not use the Services. Additional rules shown in the app, such as the conditions of a specific promotion, also apply and form part of these Terms.

You must be at least 18 years old to create an account, or use the Services with the involvement and consent of a parent or legal guardian who accepts these Terms on your behalf. You must provide accurate information and be able to receive sign-in codes on WhatsApp at the phone number you register.

Jeye is a platform that connects customers with independent local restaurants and with drivers who deliver orders. Restaurants prepare the food and are responsible for its quality, ingredients, preparation and packaging. Jeye receives your order, passes it to the restaurant, arranges the delivery and supports you along the way.

The Services are available in selected areas of Lebanon, currently in the Bekaa region. The app shows which restaurants deliver to your address. Coverage, restaurants, menus and features may change at any time.

You sign in with your mobile phone number and a one-time code sent by WhatsApp. Each phone number can hold one account. You are responsible for the information in your account, for keeping your phone and WhatsApp account secure and for all activity under your account. Tell us immediately if you believe someone else has accessed it.

You can close your account at any time from Settings in the app. An account cannot be deleted while an order is in progress.

When you place an order, you make an offer to buy the selected items from the restaurant. The order is accepted when the restaurant or Jeye confirms it. A restaurant or Jeye may decline an order, for example if an item is unavailable, the restaurant is closed or busy, or the address is outside the delivery area.

Restaurants provide their menus, prices, photos and descriptions, which may change. Photos are for illustration and the actual item may look different.

If you have a food allergy or a dietary requirement, add a note to your order and contact support before ordering. Neither Jeye nor the restaurants can guarantee that any item is free from allergens.

Check your order, address and contact details before you confirm. You are responsible for any errors in the information you provide.

The app shows the price of your order before you confirm it, including item prices, any service fee, the delivery fee and any discount. Delivery fees depend on your area and the distance from the restaurant. Prices are shown in US dollars. You may pay in US dollars or Lebanese pounds; amounts in Lebanese pounds are calculated at the exchange rate set by Jeye when you place the order.

Payment is currently made in cash on delivery. Please have the amount shown in the app ready and pay the driver only that amount; drivers are not allowed to ask for any additional payment. We may offer other payment methods in the app in the future, subject to the terms shown when you use them.

We may restrict cash on delivery for accounts with refused or failed deliveries.

Delivery times shown in the app are estimates and may vary with traffic, weather, demand and the restaurant's preparation time. Make sure your address, map location and phone number are accurate and that you are available to receive the order.

Each order has a delivery PIN in the app. Share it with the driver only when you receive your order; the driver needs it to complete the delivery.

If the driver cannot reach you or the order is refused at the door, the order may be marked as undelivered and we may restrict cash on delivery or suspend your account.

You can cancel an order in the app while it is waiting for confirmation. Once the restaurant has confirmed the order, it can no longer be cancelled in the app; contact support and we will help where we can.

Jeye may cancel an order at any stage before delivery, for example if the restaurant cannot fulfil it, the driver cannot reach you or we suspect fraud. If a coupon was applied to a cancelled order, it is returned to your account.

If something is wrong with your order, such as missing or incorrect items, contact support in the app as soon as possible after delivery, with photos where relevant. We review each case and may offer a full or partial refund, a coupon or another remedy. Our support team arranges refunds for cash payments with you directly.

Jeye may reward activity in the app with coins, for example for signing up, completing orders, writing reviews, answering optional profile questions or inviting friends. Coins have no cash value, cannot be transferred or exchanged for money and can be used only as offered in the app, such as to redeem coupons.

Coupons are subject to the conditions shown with them, which may include a minimum order value, an expiry date, usage limits or eligibility for a first order only. Only one coupon can be applied to each order.

A referral code can be used once per account and only before you place your first order, and you cannot use your own code. Referral rewards and limits are shown in the app.

We may change, suspend or end coins, coupons or the referral program, and we may cancel coins, coupons or rewards obtained through fraud, multiple accounts, fake orders or any other misuse.

You agree not to:

• use the Services for any unlawful or fraudulent purpose, including fake orders or orders you do not intend to receive;
• create multiple accounts or use another person's account or phone number without their permission;
• misuse coupons, coins or the referral program;
• harass, threaten or abuse drivers, restaurant staff, support agents or other users;
• post reviews or content that is false, offensive or defamatory or that infringes the rights of others;
• interfere with, disrupt or reverse engineer the Services, or attempt to gain unauthorized access to them or their systems.

Reviews must reflect your genuine experience. By posting a review or other content, you allow Jeye to use, display and reproduce it in connection with the Services. Reviews are shown with your name unless you choose to post anonymously. We may hide or remove reviews and content that break these Terms.

The Services, including the Jeye name and logo, the app, the website, their design and software, belong to Jeye or its licensors and are protected by law. We grant you a personal, limited and non-transferable right to use the app for its intended purpose. Restaurant names, logos and menus belong to their respective owners.

The Services rely on third-party services, such as WhatsApp for sign-in codes, Google Maps for maps and the app stores for downloading the app. Your use of those services is also subject to their own terms and policies, and Jeye is not responsible for them.

We work to keep the Services available and accurate, but they are provided "as is" and "as available". We do not guarantee that the Services will be uninterrupted or error-free, or that every restaurant or item will be available.

To the extent permitted by law, Jeye is not liable for indirect, incidental or consequential losses, or for loss of profit or data, arising from your use of the Services. Restaurants are responsible for the food they prepare. Where Jeye is found liable, our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot be limited under applicable law.

You may stop using the Services and close your account at any time. We may suspend or close your account, restrict features such as cash on delivery, or refuse service if you break these Terms, if we suspect fraud or misuse, or where the law requires it. Provisions that by their nature should continue, such as those on liability and governing law, remain in effect after you stop using the Services.

These Terms are governed by the laws of Lebanon. Before taking any formal action, please contact us so we can try to resolve the matter. Any dispute that cannot be resolved amicably falls under the jurisdiction of the competent courts of Lebanon.

We may update these Terms from time to time. The date at the top of this page shows when they were last changed. If we make material changes, we will notify you in the app or on our website before they take effect. If you continue to use the Services after the changes take effect, the updated Terms apply.

For questions about these Terms, email contact@jeye.app or contact us through support in the app.